1. Membership

1.1 Subscription Terms

Roc4 Membership is charged at the value of £0.00 or £1.00 per calendar month. Your subscription begins as soon as your initial payment is processed. Your Roc4 Membership is a monthly rolling membership. To use the Roc4 Service you must have Internet access, a Roc4 ready device (smart phone) and provide us with one or more Payment Methods. You authorise us to charge the membership fee for each billing cycle to your Payment Method.

1.2 Promotions

We may offer special promotional plans or memberships offered by third parties in conjunction with the provision of their own products and services. Some membership plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. You can find specific details regarding your Roc4 membership by visiting our website and clicking on the “Account” link available at the top of the pages of the Roc4 website under your profile name.

2. Billing and Cancellation

2.1. Billing Cycle

The membership fee for the Roc4 service will be charged to your Payment Method in advance on the specific billing date indicated on your “Account” page. The length of your billing cycle will depend on the type of subscription that you choose when you sign-up for the service. In some cases, your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month. Visit our website and click on the “Billing details” link on the “Account” page to see your next payment date.

2.2. Changes to the Price and Subscription Plans

We may change our subscription plans and the price of our service from time to time; however, any price changes or changes to your subscription plans will apply no earlier than 30 days following notice to you.

3.0 Entertainer Responsibilities

3.1. General

The Entertainer must ensure that they are under no obligation to another performance/booking that may hinder/interfere with their Roc4 booking.

The Entertainer will endeavour to perform to the highest quality.

The Entertainer must provide all relevant equipment required to perform their act to the highest standard. This equipment must be annually PAT tested, with Certificates available for inspection where necessary.

The Entertainer must hold Public Liability Insurance of minimum £1,000,000 cover, with Certificates available for inspection upon necessary.

The Entertainer shall not drink alcohol excessively (prior, during or post performance)

The Entertainer shall not use illegal drugs at the event venue, or at all on the day of the event.

The Entertainer shall dress suitably for the occasion, in agreement with the Clients requests.

The Entertainer shall always remain courteous and polite to the Client and the Venue throughout the entire process.

The Entertainer shall provide Roc4 with all details required to raise an invoice prior to their event. This includes, but is not limited to, counterparty details, rate information, supporting act rate information and tax information.

The Entertainer shall sign the relevant invoice using the Roc4 solution. This creates the legally binding contract required to action payments.

Please note, without a signed invoice provided prior to the event, delays to instant payments may occur.

4. Roc4 Service

4.1. Payments/Collections

Roc4 will settle payments post event, subject to terms of business. In order to do so, the member must provide the invoicing parties information, rate card information, a signed invoice document and they must validate completion of an event. Roc4 will facilitate the invoicing & collections process. Roc4 is not responsible for any third-party delay caused by banking or technical issues.

4.2. Instant Payments

Subject to member status, we will charge 5%-10% of any invoice issued.

Instant payments will be made during the first banking day post event completion.

Roc4 shall pay 100% of a member’s invoice amount, net of Roc4’s 5%-10% fees.

For Standard members, the charge is 10%.

For Plus members, the charge is 5%

Roc4 is not responsible for any third-party delay caused by banking or technical issues.

4.3. Business SIM solution

Roc4 Entertainers receive discounted offers on an Unlimited mobile SIM, including unlimited minutes, texts and data. Members are expected to assist with the migration of service. Additional charges may be levied for calls to premium numbers and international numbers. The contract is monthly rolling, in line with the overall Roc4 Membership.

4.4. Age Restrictions

There is a minimum age requirement to qualify for Roc4 membership. The current policy is 18 years of age. In some territories around the world, the age restriction may increase to 21, subject to change.

5. Miscellaneous

5.1. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the United Kingdom. These terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your country of residence.

5.2. Unsolicited Materials

Roc4 does not accept unsolicited materials or ideas for Roc4 content and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Roc4.

5.3. Customer Support

To find more information about our service and its features or if you need assistance with your account, please visit the Roc4 Help Centre on our website. In certain instances, Customer Service may best be able to assist you by using a remote access support tool through which we have full access to your computer. If you do not want us to have this access, you should not consent to support through the remote access tool, and we will assist you through other means.

5.4. Service Updates

Roc4 is a digital first business and therefore there will be regular updates to our service. Members will be expected to activate updates for mobile apps. All terms and conditions will be regularly updated on the website and it is the members responsibility to read all relevant changes to our service.

6. Changes to Terms & Conditions

We may revise our terms & conditions from time to time. The most current version will always be available at www.roc4.com/termsandconditions. If we make a change that in our sole discretion is material, we will notify you via the Roc4 website, the Roc4 app or via the email address associated with your account. By continuing to access or use the Roc4 service after those changes become effective, you agree to be bound by the revised terms & conditions.