1.1 Subscription Terms
Roc4 Membership is charged at the value of £1.99, £4.99, £24.99 or £39.99 per calendar month. Your subscription begins as soon as your initial payment is processed. Your Roc4 Membership is a monthly rolling membership. To use the Roc4 Service you must have Internet access, a Roc4 ready device (smart phone) and provide us with one or more Payment Methods. You authorise us to charge the membership fee for each billing cycle to your Payment Method.
We may offer special promotional plans or memberships offered by third parties in conjunction with the provision of their own products and services. Some membership plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. You can find specific details regarding your Roc4 membership by visiting our website and clicking on the “Account” link available at the top of the pages of the Roc4 website under your profile name.
2. Billing and Cancellation
2.1. Billing Cycle
The membership fee for the Roc4 service will be charged to your Payment Method in advance on the specific billing date indicated on your “Account” page. The length of your billing cycle will depend on the type of subscription that you choose when you sign-up for the service. In some cases, your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month. Visit our website and click on the “Billing details” link on the “Account” page to see your next payment date.
2.2. Payment Methods
By accepting the Roc4 service, you agree to using exclusively a Roc4 MasterCard.
You must also provide a primary Payment Method. In the event that your primary payment method is declined or no longer available, any held client funds will be used to pay for the outstanding debt. You are liable for any uncollected amounts. If a payment is not successfully settled and client funds aren’t available, all Roc4 services will be suspended, until such a time that the outstanding balance is cleared. A reactivation fee of £10 will apply. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to processing. Local tax charges may vary. Check with your Payment Method service provider for details.
Roc4 may withhold distribution of fees from the member in the event that the members account is in debit.
2.3. Updating your Payment Methods
You can update your Payment Methods by going to the “Account” page. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorise us to continue to charge the applicable Payment Method(s).
Payments are non-refundable and we do not provide refunds or credits for any partial – month membership periods or unused Roc4 content. To cancel, go to the “Account” page and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current contract term. To see when your account will close, click “Account details” on the “Account” page. If you signed up for Roc4 using your account with a third party as a Payment Method and wish to cancel your Roc4 membership, you may need to do so through such third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from the Roc4 service through that third party. You may also find billing information about your Roc4 membership by visiting your account with the applicable third party.
In the event that a member wishes to cancel their membership with funds owed to Roc4 (account in debit), the member will be unable to cancel their membership until such time as the balance is settled.
2.5. Changes to the Price and Subscription Plans
We may change our subscription plans and the price of our service from time to time; however, any price changes or changes to your subscription plans will apply no earlier than 30 days following notice to you.
3.0 Entertainer Responsibilities
The Entertainer must ensure that they are under no obligation to another performance/booking that may hinder/interfere with their Roc4 booking.
The Entertainer will endeavour to perform to the highest quality.
The Entertainer must provide all relevant equipment required to perform their act to the highest standard. This equipment must be annually PAT tested, with Certificates available for inspection where necessary.
The Entertainer must hold Public Liability Insurance of minimum £1,000,000 cover, with Certificates available for inspection upon necessary.
The Entertainer shall not drink alcohol excessively (prior, during or post performance)
The Entertainer shall not use illegal drugs at the event venue, or at all on the day of the event.
The Entertainer shall dress suitably for the occasion, in agreement with the Clients requests.
The Entertainer shall always remain courteous and polite to the Client and the Venue throughout the entire process.
The Entertainer shall provide Roc4 with all details required to raise an invoice prior to their event. This includes, but is not limited to, counterparty details, rate information, supporting act rate information and tax information.
The Entertainer shall sign the relevant invoice using the Roc4 solution. This creates the legally binding contract required to action payments.
Please note, without a signed invoice provided prior to the event, delays to instant payments may occur.
4. Roc4 Service
Roc4 will settle payments post event, subject to terms of business. In order to do so, the member must provide the invoicing parties information, rate card information, a signed invoice document and they must validate completion of an event. Roc4 will facilitate the invoicing & collections process. Roc4 is not responsible for any third-party delay caused by banking or technical issues.
4.2. Accountancy Solutions
The Roc4 accountancy solution is available to all members immediately upon activation of the mobile application. Members will be required to provide all relevant information to activate these services and Roc4 are not responsible for any delays in the provision of the service due to incorrect/invalid information.
4.3. Roc4 Email
Each Roc4 Entertainer is responsible for their Roc4 email account. No private, illicit or discriminatory material is allowed. The account is solely for the use of Roc4 related Business. Any member seen to be abusing the email account may have their membership terminated.
4.4. Royalties Integration
Roc4 Entertainers will be expected to submit their Catalogue to Roc4. In the event that the relevant documentation is not completed post event, Roc4 is not liable for any delays in payment receipt. It is the responsibility of Roc4 Entertainers to keep their catalogue up to date. All Roc4 members are expected to be members of Royalties Societies, if eligible. Roc4 does not subsidise these costs.
4.5. Professional Body membership
Roc4 Entertainers receive membership to our chosen Professional Body as part of their membership. Once membership is approved, any and all queries must be directed via the Professional Body. In the event that this entity is nonresponsive, please contact Roc4 and we will manage the query.
4.6. Uber for Business/Uber Eats for Business
Uber/Uber Eats for Business integration is linked to your Roc4 MasterCard. Roc4 Entertainers are responsible for selecting the Business/Personal feature in app. Roc4 is not responsible for any errors. Members will be sent a monthly statement for reconciliation with their accountant/bookkeeper.
4.7. Business SIM solution
Roc4 Entertainers will receive an Unlimited mobile SIM, including unlimited minutes, texts and data. Members are expected to assist with the migration of service. Additional charges may be levied for calls to premium numbers and international numbers. The contract is monthly rolling, in line with the overall Roc4 Membership.
4.8. Instant Payments
Subject to member status, we will charge 5% of any invoice issued.
Instant payments will be made during the first banking day post event completion.
Roc4 shall pay 100% of a member’s invoice amount, net of Roc4’s 5% fees.
For Connected and Professional packages, there is a sliding scale relating to the percentage of the fee that is taken.
Roc4 is not responsible for any third-party delay caused by banking or technical issues.
4.9. Cloud Storage
Powered by Dropbox Business, Roc4 Entertainers receive access to the Roc4 Dropbox. Users can store and send unlimited data. Roc4 is not responsible for any issues with the Dropbox service.
4.10 Legal/Tax Advice
All Roc4 members will qualify for Legal and Tax advice. Please contact your Roc4 representative for further details.
4.11. Age Restrictions
There is a minimum age requirement to qualify for Roc4 membership. The current policy is 18 years of age. In some territories around the world, the age restriction may increase to 21, subject to change.
4.12 Joining Fee
A one-off joining fee is levied against members upon sign up. The charge totals £9.99.
5.1. Governing Law
5.2. Unsolicited Materials
Roc4 does not accept unsolicited materials or ideas for Roc4 content and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Roc4.
5.3. Customer Support
To find more information about our service and its features or if you need assistance with your account, please visit the Roc4 Help Centre on our website. In certain instances, Customer Service may best be able to assist you by using a remote access support tool through which we have full access to your computer. If you do not want us to have this access, you should not consent to support through the remote access tool, and we will assist you through other means.
5.4. Service Updates
Roc4 is a digital first business and therefore there will be regular updates to our service. Members will be expected to activate updates for mobile apps. All terms and conditions will be regularly updated on the website and it is the members responsibility to read all relevant changes to our service.
6. Changes to Terms & Conditions
We may revise our terms & conditions from time to time. The most current version will always be available at www.roc4.com/termsandconditions. If we make a change that in our sole discretion is material, we will notify you via the Roc4 website, the Roc4 app or via the email address associated with your account. By continuing to access or use the Roc4 service after those changes become effective, you agree to be bound by the revised terms & conditions.